Terms of Service

Last updated: August 21, 2025

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of CV LevelUp (the "Service") provided by DC Software Solutions LLC ("we", "our", or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization and that it agrees to these Terms.

2. Eligibility and Accounts

  • You must be at least 13 years old to use the Service (or 16 in the EEA/UK, as applicable).
  • You agree to provide accurate, complete, and current information when creating an account and to keep it updated.
  • You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.
  • We may suspend or terminate accounts that are inactive, not verified, or that violate these Terms.

3. Your Content and License to Us

You may submit information such as personal details, work experience, education, skills, and other materials ("User Content"). You retain ownership of your User Content. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and process your User Content solely as necessary to operate, improve, and provide the Service to you.

Important: We do not store any information from the CVs or resumes you export from our Service. Once you download your exported CV, we do not retain a copy of the exported file.

You represent and warrant that you have all rights necessary to submit your User Content and that your User Content does not infringe or violate any third-party rights or laws.

4. Acceptable Use and Prohibited Conduct

  • Do not use the Service for unlawful, misleading, malicious, or discriminatory activity.
  • Do not upload, post, or share content that is illegal, defamatory, obscene, pornographic, or promotes violence or hate.
  • Do not attempt to access non-public areas of the Service, disrupt or interfere with the Service, or introduce malware.
  • Do not reverse engineer, decompile, or attempt to derive the source code of any part of the Service except as permitted by law.
  • Do not use automated means to access or scrape the Service without our prior written permission.

5. Intellectual Property

The Service and all materials excluding User Content—such as software, text, graphics, logos, and templates—are owned by us or our licensors and protected by intellectual property laws. Except for the limited rights expressly granted, we reserve all rights.

Templates are licensed to you for personal and internal business use within the Service to create your own resumes/CVs. You may not sell, sublicense, distribute, or make derivative template packs outside the Service.

6. No Professional Advice; No Employment Guarantee

The Service may include guidance or automated suggestions. Such content is provided for informational purposes only and does not constitute legal, financial, HR, or career advice. We do not guarantee interviews, hiring, or any employment outcomes.

7. Third‑Party Services and Links

The Service may reference or integrate third‑party services or websites. We are not responsible for third‑party content, products, or practices. Your use of third‑party services is governed by their terms and privacy policies.

8. Payments, Subscriptions, and Refunds

We may offer free and paid features. By purchasing a paid feature, you agree to pay the fees shown at checkout and applicable taxes. Unless stated otherwise, payments are non‑refundable to the fullest extent permitted by law. If we offer subscriptions, they may automatically renew unless you cancel before the renewal date.

9. Changes to the Service and Pricing

We may add, change, or discontinue features and adjust pricing. We will provide notice when required by law. If you do not agree to changes, you may stop using the affected features.

10. Disclaimers

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the Service will be uninterrupted, secure, or error‑free, or that results will meet your expectations.

11. Limitation of Liability

To the maximum extent permitted by law, DC Software Solutions LLC and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenues, data, or goodwill, arising out of or related to your use of the Service, even if advised of the possibility of such damages. Our aggregate liability for all claims relating to the Service shall not exceed the greater of (a) the amounts you paid to us for the Service in the 3 months preceding the event giving rise to liability or (b) USD $50.

12. Indemnification

You agree to indemnify and hold harmless DC Software Solutions LLC and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your User Content, your use of the Service, or your violation of these Terms or applicable law.

13. Termination and Suspension

We may suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms or to comply with law. Upon termination, your right to use the Service will immediately cease, but sections intended to survive will remain in effect.

14. Governing Law; Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which we operate, without regard to conflict‑of‑law rules. Before filing a claim, you agree to try to resolve the dispute informally by contacting us. If a dispute is not resolved within 30 days, the parties may pursue permitted remedies. Nothing limits either party's ability to seek injunctive relief for misuse of intellectual property.

15. Export Controls and Sanctions

You may not use the Service if you are located in, or are a national or resident of, any country or territory subject to comprehensive U.S. sanctions, or if you are on any U.S. government restricted party list. You agree to comply with all applicable export control and sanctions laws.

16. Privacy

For information about how we collect, use, and share personal data, please see our Privacy Policy.

17. Electronic Communications; Notices

By using the Service, you consent to receiving electronic communications from us (e.g., emails, notices within the Service). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy legal requirements that such communications be in writing.

18. Miscellaneous

  • Severability. If any provision is held invalid, the remaining provisions will remain in full force and effect.
  • Waiver. Our failure to enforce any provision is not a waiver.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms.
  • Entire Agreement. These Terms constitute the entire agreement between you and us regarding the Service and supersede prior agreements.
  • Availability. The Service may not be available in all locations, and we make no representation that it is appropriate or available for use in any particular jurisdiction.

19. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice as required by law. The updated Terms will be effective when posted, unless otherwise stated. Your continued use of the Service after the effective date constitutes acceptance of the changes.

20. Contact Us

If you have questions about these Terms, contact us at dcsoftwaresolutionsllc@gmail.com.